Retail International Operational Lead

Job description

Are you looking for your next challenge? Are you managing / have managed an international operational team? Do you have experience in building and managing a customer success organisation with focus on insights, reporting, KPI measurements, etc.? Would you be comfortable in a fast-paced, FMCG/Retail environment? If so, we’d love to hear from you.


At Roamler you'll be working in an environment that’s transforming retail execution. We currently have nationwide contracts for multiple clients in the FMCG/CPG channel where we utilise our flexible resourced models to deliver high-quality cost-effective services.


You'll be treated as an individual. We're not a vast corporation, which means every individual is important. With us, you'll be valued and supported, involved and empowered from day one, and in return we’ll expect a ‘can do’, self-learning and self-motivated positive attitude.

What you will do

Reporting to the Chief Operations Officer, success in this role is building 1 high performing operational team across Europe. Align customer success teams in the way they work and support in any way in order to deliver outstanding reporting standards & insight to the clients, and that client projects (including tests / pilots) are managed, communicated and executed to exceed client expectations; leading to wider roll-out / additional projects. Next to this you, and your team, are responsible for a healthy Crowd across Europe.

To help achieve this you will have local line manager responsibility for the Customer Success teams, Community Managers and Reviewers.

As a senior manager, and key player in a scale-up company and business unit, you will be expected to support your line manager in delivering client excellence, assist in developing new business pipeline using industry network contacts, and at times…getting stuck in!

Location: International - can be anywhere in Europe (required in Amsterdam office a 2 days / week, plus Roamler office locations (tbc).


Objectives of this Role

  • Operational excellence across Europe
  • Customers and Crowd Satisfaction
  • Train & develop our operational teams to meet our goals
  • Create 1 retail international operations team

Requirements

Requirements

  • Good communication, people management and leadership skills
  • 10+ years of experience in operational management roles
  • FMCG/Retail knowledge
  • Change management and Transformation skills
  • Remote management skills
  • Strong focus on processes and structure
  • Experience in scale up environment
  • Flexible, can do mentality, self- motivated
  • KPI driven

What do we offer

  • Competitive salary
  • A challenging job in a young, growing and ambitious scale-up company
  • Freedom to take initiatives and responsibilities
  • International working environment with Friday drinks
  • 40 hours contract

Do you recognize yourself in this profile and are you ready for a new challenge in a fast developing company? Don't hesitate and apply now!


Roamler, changing the way people work

Founded in Amsterdam in 2011, Roamler offers B2B crowd-supported solutions, matching the needs of companies for efficiency, with people who perform on-demand tasks anytime and anywhere. This helps businesses increase flexibility and enables individuals to access a wider range of opportunities, based on their availability, skills and location.

Today, through its brands Roamler Retail, Roamler Tech and Roamler Care, the company provides crowd-powered solutions within field marketing, in- and around-home installations and home care. Based in the beautiful city of Amsterdam, but with offices all over Europe.

Our story is far from finished. Our horizons keep broadening and we are disrupting a large incumbent markets, fast growing both in terms of activity and geographical footprint. We have recently attracted growth funding of EUR 20M to enable us to do so.

Join our team and contribute in changing the way people work!